The program contained a virus and was deleted: Cannot download from IE

Lately I have come across this issue where many of you are unable to download any file from Internet Explorer 8,9 and 10.

I work for an online technical support where many customer come across this annoying issue where it disables them from downloading any file. And this is not only restricted to  IE but also with Chrome and Firefox.

I started researching on this issues and came across many websites and forums that guided me to remove AVG which actually helped many of them, but not in my case because customer did not have AVG installed at all.

I was dealing with two computers at the same with the same problem. I ran every scan possible on earth that Google could provide with no luck. I came to know that the system is not infected at all and is working fine. However I noticed that the updates were not working and in some cases the Microsoft Essentials was corrupted. Here is how I fixed the issue.

STEP 1: Fixing the Download Issue

• First close all the windows that are open on your system.
• Unplug or remove any disk or pen drives from the system. Now lets restart your system in safe mode.
• When the computer starts you will see your computer’s hardware being listed. When you see this information start to gently tap the F8 key repeatedly until you are presented with the Windows XP, Vista or 7 Advanced Boot Options.If you are using Windows 8, press the Windows key + C, and then click Settings. Click Power, hold down Shift on your keyboard and click Restart, then click on Troubleshoot and select Advanced options. In the Advanced Options screen, select Startup Settings, then click on Restart.
• If you are using Windows XP, Vista or 7 in the Advanced Boot Options screen, use the arrow keys to highlight Safe Mode with Networking , and then press ENTER. 

• Once your system has booted up in safe mode with networking. Please do not panic, I know the screen is black, smaller with huge icons. That is the normal desktop in safe mode.
• Now click on Windows Orb or the start button at the bottom left corner and then click on computer 
• Click on your default OS drive (in my case its c:) and then go to program files folder.
• Search for windows defender folder and rename the file to windows defender.old and close the window
• Now again click on start button and then go to control panel -> programs and features and search Microsoft Security Essentials. If you have MSE installed then restart your system and then uninstall it from Normal mode.
• Now check if you are able to download or not. I am pretty sure you will be able to download files from IE or any other browsers.

Step 2 : Fixing Defender and MSE.

• Now that you are able to download you can go ahead download antivirus tool to fix if there are any virus related issues.
• Download Malwarebytes and scan your system for any trojan or malware on your system. 
• I would recommend that you scan your system at-least with three virus scanner, the link for them is below.

1. Malwarebytes
2. Hitman Pro 32 bit
3. Hitman Pro 64 bit
4. Rogue Killer

• These scanner should be able to fix any infection on your system

However if you feel that this is a lot too much and you cant do it, email me and I will fix these issues for FREE.

FBI Virus Removal - How to remove FBI virus from your pc.

If you ever see this screen on your system when you turn it on, then my friends your system has been hijacked by a very stubborn virus called FBI VIRUS.

This virus infects your system by visiting malicious websites, through email attachment or by downloading some unknown programs.

The FBI has many variants and the makers have been working real hard in making sure that there is no fix for  it and to ensure their victims pay up.

The main reason for this virus is to hijack your system and display a screen telling you that you have been browsing through some nasty websites or violating some copy rights related laws  and needs to you pay a fine for these crimes which you did not commit.

The fine could range from 100$ to 200$ in most cases through a Pre-paid money pack.

Note:

Cyber criminals often updated the design of this lock screen, however you should always keep in mind that the Federal Bureau of Investigation will never lock down your computer or monitor your online activities.
The message displayed by the threat can be localized depending on the user’s location, with text written in the appropriate language.

The FBI virus is a scam, and you should ignore any alerts that this malicious software might generate.
Under no circumstance should you send any MoneyPak code to these cyber criminals, and if you have, you can  should request a refund, stating that you are the victim of a computer virus and scam.

How to remove FBI VIRUS- Fbi virus removal guide:-

Method 1: Start your computer in Safe Mode with Networking and scan for malware

Step 1:

Some variants of FBI virus will allow the users to start the infected computer in Safe Mode with Networking without displaying the bogus lock screen. In this first method, we will try to start the computer in Safe Mode with Networking and then scan for malware to remove the malicious files.

1. Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.
2. Tap the F8 key repeatedly as your computer restarts.Please keep in mind that you need to press the F8 key before the Windows start-up logo appears.
3. On the Advanced Boot Options screen, use the arrow keys to highlight Safe Mode with Networking , and then press ENTER.
4. If you are able to log-in into your user account without the hijack screen, you are almost done.
5. Go to below mentioned websites and run their malware removal scanners.

HitMan Pro download link

HitMan Pro 64bit download link

MalwareBytes Download Link

Note: Removing virus can be harmful to your system if you do not know what files are being removed. Please back up your data and then remove the virus.

If you ever need help please email me and I will help you to remove this virus.

Step 2:

If you are getting the FBI virus in safe mode with networking as well then your system is infected with latest variant of the virus.

There is no easy fix for it.

Send me an email  from an another system (friends, relatives) or if you own a second a system then it will much easier.

The fix involves creating a Linus bootable disc and booting the system from the Linux bootable disc.

This is not easy for you to do on your own and requires you to have a technical troubleshooting background.

If this blog has helped you in any please let other know about it.